Folders created in IntelligenceBank support more characters and different lengths that can be allowed in your Desktop OS.
As a result, folders from IntelligenceBank created locally during the initial process may have their names automatically updated. Typically, an unsupported character will be replaced with an underscore, though behavior can vary based on the OS or scenario.
This causes folders to then be recreated again in IntelligenceBank upon the subsequent sync, as they are considered as having a different name as the one available online.
Please make sure that folders created online therefore follow the requirements of your local OS where the Desktop Uploader is to be used.
Applicable restrictions under Windows are:
/ ? < > \ : * | " and any character you can type with the Ctrl key when using the NFTS file system.
The caret ^ is also not allowed under Windows Operating Systems using the FAT file system.
Folder names may be up to 255 characters long when using the FAT file system.
Folder names may be up to 256 characters long when using the NFTS file system.
You also cannot place a space or period at the end of a name.
The following folder names can also not be used in Windows: com1, com2, com3, com4, com5, com6, com7, com8, com9, lpt1, lpt2, lpt3, lpt4, lpt5, lpt6, lpt7, lpt8, lpt9, con, nul, and prn
Applicable restrictions under MAC OS are:
: is not supported in MAC OS X.
Folder names can be up to 255 characters in length and should not end with a dot.