Sometimes an email domain is configured in a way to reject suspect emails. This may happen sometimes to emails sent from our platform as by default the emails look like they come from the sender rather than a system.
If this is the case, you can enable anti-spoofing and add in specific domains to re-write which will send emails to the specific domains from a system email instead. Please follow the below steps:
- Admin > Settings
- Scroll down to Enable Anti-Spoofing on Email Links and make sure it is ticked
- Add the users email domain in the Domain(s) to Re-Write.