When a User sends an internal email link from the IntelligenceBank platform, the email the recipient receives will by default show the sender's email address, information gathered from their user profile on the platform.
In some companies, the fact that these emails impersonate the sender's email address can occasionally result in these emails being blocked by the company's security settings.
If emails sent from a user to a recipient within the same company are not being received, this could be the cause of this issue.
If this is the case, or if you wish to change the address from emails sent from your IntelligenceBank platform, Admin Users can select a setting to Enable Anti-Spoofing on Email Links
To do so, click into the Admin section of your platform, and you will find this setting about halfway down the page under the Settings tab.
Select that box.
Another field will appear called Domain(s) to Re-Write
In this field enter your company email domain - such as: companyname.com
Once enabled, emails will be sent from email address: email@example.com, when both the sender and the recipient email addresses use the @companyname.com domain.