IE 11 - Clearing Cache and Cookies

From time to time it may be necessary to clear your browser cookies & cache to ensure you are seeing the updated IntelligenceBank platform, and not a previously stored version of any page. 

This document explains how to clear the cache and cookies in Internet Explorer 11. 
(Note: IntelligenceBank no longer supports IE8, 9 or 10. Click here for more info.)

Select Tools (via the Gear Icon) > Safety > Delete browsing history....

NOTE: You can also access this menu by holding Ctrl + Shift + Delete.

Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies then click Delete.

You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.


Further Troubleshooting

The above procedure for clearing cache and cookies should work for the majority of websites, but certain website and applications such as WiscMail require a more thorough procedure. If you are still having issues, try to steps below

Close out of Internet Options. Click on Tools and select Developer Tools.

In the Developer Tools window, click on Cache and select Clear Browser Cache...

Click Yes to confirm the clearing of the browser cache.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk