Q. Is the database located on a separate server to the application?
A. Yes. Each client has their own, partitioned database.
Q. What data migration capabilities are provided? If so, how secure are they?
A. We provide a secure desktop uploader, or private, encrypted FTP Migration for the initial upload.
Q. Is there a mechanism to regularly extract critical data in a secure and open format?
A. You can bulk download files from the interface to a ZIP file.
Q. Does a client have legal ownership of the data once it is transferred to the hosted system?
A. Yes, as is clearly outlined in our T&Cs