Q. Is the database located on a separate server to the application?

A. Yes.  Each client has their own, partitioned database.

Q. What data migration capabilities are provided? If so, how secure are they?

A. We provide a secure desktop uploader, or private, encrypted FTP Migration for the initial upload.

Q. Is there a mechanism to regularly extract critical data in a secure and open format?

A. You can bulk download files from the interface to a ZIP file.

Q. Does a client have legal ownership of the data once it is transferred to the  hosted system?

A. Yes, as is clearly outlined in our T&Cs

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