In the 25.4.1 update of Adobe Illustrator, a bug was introduced which impacts the IntelligenceBank Connector. When placing Resources from the connector into your Illustrator document, the connector will continuously display the loading bar and freeze.
Adobe is currently working on a fix. In the meantime, you can either, revert to a previous version of Illustrator using the steps below or contact your Customer Success Manager for a special file that you'll need to add to your Adobe Illustrator installation folder on your desktop.
Installing a Previous Version of Illustrator
- Open your Adobe Creative Cloud management application.
- Select All Apps.
- Under Adobe Illustrator, in the dropdown menu, select Other Versions.
- Click Install next to 25.3.1.
If you have any questions or issues with these steps, please contact us at email@example.com