Logo
Status Page Submit a request
Sign in
  1. IntelligenceBank HelpDesk
  2. FAQs & Technical Help

FAQs & Technical Help

This Frequently Asked Questions page ('FAQs') lists common questions and trouble-shooting tips to help navigate your IntelligenceBank platform, as well as Technical assistance such as queries regarding Servers, APIs, Browsers supported, etc.

Accessibility Standards

  • WCAG Compliance Principles and IntelligenceBank

Billing

  • Do you require credit card information during the trial?
  • Can I upgrade my account at any time?
  • How does the free trial work?
  • How do I cancel my account?
  • How do I downgrade users, data or features?

Technical

  • WebSockets - How to resolve access issues?
  • Addressing systematic loading and uploading issues from within your work environment and network
  • Generating a HAR file for troubleshooting
  • How to check your computer settings for troubleshooting
  • Platform URL Allow-List Requirements
  • Nightly Back-Ups of data
See all 10 articles

Security Q&A

  • Request user account deletion

Frequently Asked Questions

  • What is my API v2 URL?
  • Browser Support
  • Resources - What is the best way to order my files and folders?
  • Resources - What is the difference between using Keywords and Filters?
  • Overall: What exactly is customizable on the IntelligenceBank platform?
  • Resources - How Can I See a Record of All My Files At Once?
See all 13 articles

Video Tutorials

  • Kanban and Advanced Calendars
make.work.seem.less