Why can't users see the correct homepage?

If there any issues with users not seeing their correct homepage, please review the below troubleshooting steps.

Troubleshooting Checklist:

1. Confirm which division and group(s) the user is in
2. Review the division to see what default homepage they have under Select Default Homepage
3. Go to Admin > Templates and go to the Navigation Bar section
4. Find the navigation item that matches the Select Default Homepage from step 2
5. Open it to confirm what the related Select Custom Page is
6. Confirm the group(s) has View permission to the homepage

NEED GIF

Key Points

• Division:
  • Each user defaults to one Division
  • Each Division defaults to one home page
• Groups:
  • Each group will be allocated:
    • View all pages - by default
    • Nominated pages 
• Group - user as a group
  • Select sites may use this advanced feature
  • Under ‘Group-User as a Group’  search for the individual user
  • Select the edit icon, navigate to ‘Permissions’
  • Check custom permissions have not been applied that override the Group permissions