There are usually 3 potential causes for a user not to receive their Welcome or Reset Password Email:
1. The email is incorrect. Double check that there is no typo.
2. The email went to the spam or a similar folder (e.g. Promotions in Gmail).
3. Your company IT firewall is blocking the email. If that is the case, contact your IT to ask them to white list the address firstname.lastname@example.org and email@example.com or the domain intelligencebank.com altogether.
If none of these actions resolve it, please try updating the email address with a personal one and check that you are receiving the email this time.
If you are still no receiving the email, please contact us at firstname.lastname@example.org so we can check our system logs and investigate further the potential cause of the issue.