There are usually 3 potential causes for a user not to receive their Welcome or Reset Password Email:
1. The email is incorrect. Double check that there is no typo.
2. The email went to the spam or a similar folder (e.g. Promotions in Gmail).
3. Your company IT firewall is blocking the email. If that is the case, contact your IT and ask them to allow the addresses email@example.com and firstname.lastname@example.org, or the entire intelligencebank.com domain altogether. Additionally or alternatively, you can allow the IP addresses of the Email Gateway servers directly: 126.96.36.199 and 188.8.131.52.
If you are still not receiving the email, please contact us at email@example.com or via the Helpdesk so that we can check our system logs and investigate further the potential cause of the issue.