If you are using Sitecore 9.3 or above, it is now required to manually update the web.config file to include the intelligencebank.com domain and if applicable, your custom URL, in order for the Connector to work. This is due to recent Sitecore Content Security Policy changes.
- Open Sitecore web.config file
- Add the intelligencebank.com domain after the img-src 'self'
<location path="sitecore">
<system.webServer>
<httpProtocol>
<customHeaders>
<add name="Content-Security-Policy" value="default-src 'self' 'unsafe-inline' 'unsafe-eval' https://apps.sitecore.net; img-src 'self' https://*.intelligencebank.com data:; style-src 'self' 'unsafe-inline' https://fonts.googleapis.com; font-src 'self' 'unsafe-inline' https://fonts.gstatic.com; upgrade-insecure-requests; block-all-mixed-content;" />
Or if using a custom domain:
<add name="Content-Security-Policy" value="default-src 'self' 'unsafe-inline' 'unsafe-eval' https://apps.sitecore.net; img-src 'self' https://*.intelligencebank.com https://customdomainurl data:; style-src 'self' 'unsafe-inline' https://fonts.googleapis.com;
Adding the IntelligenceBank domain as a wild card is required to ensure all IntelligenceBank services such as the CDN are fully functional.
If you are using Sitecore 9.3, please also note the following article:
Bug With Password Field In Sitecore 9.3
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