Sometimes an email domain is configured in a way to reject suspect emails. This may happen at time to emails sent from our platform, as by default the emails look like they come from the sender rather than a system.
If this is occurring, you can enable anti-spoofing and add in specific domains to re-write which will send emails to the specific domains from a system email instead.
To set up anti-spoofing
- Navigate to Settings tab of the Admin module
- Scroll down to Enable Anti-Spoofing on Email Links and make sure it is selected
- Add the users email domain in the Domain(s) to Re-Write field, selecting Enter/Return to populate the domain in the field.
Select the SAVE button on the bottom of the page to complete the action.
The page will reload and a Success message will display confirming the changes have been applied.
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