Why is the platform slow?

There are many reasons why the platform may be slow. Below are some common reasons to troubleshoot or consider.

Access Reasons:

1. Are you using the platform within a VPN?
2. Which browser are you using? Are you on the latest version?
3. Has your IT white listed the IntelligenceBank domain?
4. Has your IT enabled WebSockets?
5. Have you cleared your cache and/or cookies?

Platform Reasons:

1. Folder size - speak to your Main Admin to amend the pagination settings to reduce the assets per page.
   1. A large folder is defined as 150 assets within a folder
2. Asset size - previewing assets via the PDF document reader
   1. A large asset is defined as exceeding 20-30MB
   2. The PDF document reader cannot accommodate complex images and/or excessively large file sizes
3. Anti Virus Scan (if purchased) - will deliberately slow the upload speed whilst the scan is completed. Indicative examples:
   1. PDF - 9.1MB - additional 6 secs
   2. Mp4 - 382MB - additional 5 secs
   3. ZIP - 1.3GB - additional 50 secs
4. Group Permissions - If platform slowness is being reported by an end user, verify their group's permissions. Highly granular/custom permissions across different folders may cause slower platform loading time.

Key Points:

• IB is optimised for the last 2 stable versions of Microsoft Edge, Google Chrome, Mozilla Firefox, and Apple Safari
• Permissions are verified per action i.e. each time you attempt to click/search/action to ensure you are permitted to proceed