The External ID user field can be used to map users to an internal unique ID, which may be different from the user's email address.
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On authentication, if a supported External ID parameter is present in the assertion (
'External-ID','userid', or'employeeid'), the External ID value will be set in the user account. -
When the Email Address of the user is not matched in the system, and an External ID value is present in the assertion, the system will first look for any user with the same External ID in the platform.
- If there is a match, the email address of the matched user will be updated. This handles scenarios where a user has changed their name and had their email updated, while retaining the same corporate ID.
- If there is no match, and user auto-creation is enabled, the user will be created as per normal.
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