I get a permission error when placed layers are being synced - why?

Modified on Mon, 29 Jun at 4:22 PM

If an Adobe document was created on a major later version of Adobe than the version you are opening it with (e.g. created on Adobe 17.X but opened with Adobe 16.X), you will see this popup:

Adobe version conversion warning popup when opening a document created in a newer version

If you proceed with the conversion, the metadata and relationships to IntelligenceBank placed files in the document may be entirely removed by Adobe. This can result in permission error messages appearing on the document in place of the placed layers when trying to sync the document.

Permission error message shown on placed layers after Adobe version conversion
Important: This process is outside the control of the Connector. It is essential that all users collaborating on a document remain on the same major version of the software throughout the design process.

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