A new feature in InDesign CC 2024 (v19) that allows the setting of a Suffix on JPEG exports can cause the packaging process to break on Upload. This will result in the Thumbnail and Preview of the Template not rendering properly within IntelligenceBank.
To prevent or fix the issue, make sure to leave that Suffix configuration field blank. To do so:
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Go to File > Export
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Select JPEG
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Click Save
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In the next popup, clear out the Suffix field.
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