Helpdesk Terminology

Modified on Mon, 29 Jun at 10:29 AM

IntelligenceBank is a highly configurable platform that allows Main Admins of the platform the ability to use terminology specific to each client or use case. Consequently there may be terms within your platform that may appear differently on the Helpdesk.

The table below contains a guide to the main areas of the platform and common alternative terms that you may find within your platform. You can click on the names to find more information about each respective module or area.

Module / Default TerminologyCommon AlternativesIncludes
AdminTemplates, Workflows, Groups, Users, Divisions, Filters, Alerts, Registration, Module Customisations, Languages
AgendasMeeting Agenda, Board PacksAgendas, Agenda Builder, Board Hub App
AuthenticatorsSSO Details
CalendarsMeeting Planner, Events Calendar
Custom Forms / Form BuilderForm Template
Custom PagesWelcome Pages, Landing Pages, Brand Guidelines
DashboardsTraffic Control, Workload Overview, Reporting
DatabasesCampaigns, Registers, Marketing Calendars, Projects, Forms
RecordsBriefs, Tasks, Forms, Requests, Campaigns, Milestones, Projects
Feeds
My Account
NewsNewsletter, Company Updates, Team News
People
ReportsUsage Analytics, Reporting
ResourcesAssets, Documents, Files, Media, Resource Library, Images, Gallery
Stats ReportsReports, Statistics
SurveysInternal Surveys
VersionsVersion Control
WorkflowsApprovals, Review Centre
Web to PrintCreative Templates, Local Area Marketing, Templating

If you would like us to include other terminology, or if you have any questions, please contact your Customer Success Manager.

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