How a Requester can see the Reviewer(s)' Comments

The requester of an approval request can see a reviewer's comments after they have approved, declined, or reviewed a request in the following locations:

Approval Request Emails

Approval request emails can be sent upon the reviewer's response, assuming these emails are enabled in the approval workflow's settings (enabled by default). When enabled, and comments are included as part of the reviewer's response, those comments will display in the body of the emails the requester receives:

Approval Request Email Admin Configuration

The settings below appear for each approval workflow created in the Admin > Workflows area of the platform. The options selected will dictate which approval workflow actions trigger email notifications, and to whom, as part of the approval process:

Review Request Page

Request Status Section

The requester can also access reviewers' comments by navigating to their Approvals List and opening the request's Review Request page. Reviewers' comments will be displayed within the Request Status section.

Approval History

In the Approvals List area, click into the dropdown for the request and then select History.

This will list all approval requests for that item (asset, record, or survey response). Comments by each reviewer, for each request associated with the item, will display here to give you a fuller picture of the approval and workflow history for that item.