TABLE OF CONTENTS

• Configuration Issues
• Audio Risk Review Limit FAQs
• General Markup Comment & Revision FAQs
• Miscellaneous FAQs

Configuration FAQs

Why is there no transcription after risk review completes?

Please ensure your video has spoken words and audio in English. You can retry the risk review process by clicking the retry button. If the issue persists, contact IntelligenceBank Support.

Why do I get a risk review error when transcription is available?

Please contact IntelligenceBank Support to resolve this issue.

Audio Risk Review Limit FAQs

Why does risk review fail after successful upload?

Your account may have reached its processing limit. Please contact IntelligenceBank Support to check your quota.

Why can't I upload my video or audio file?

Check the format, length, and size of your file. Only MP4, MOV, MP3, WAV are supported with a max length of 60 minutes and size of 2GB.

General Markup Comment & Revision FAQs

Why can't I complete the revision flow

Please contact intelligencebank support if you encounter this problem

Is the revision comparison feature available for Audio and Video Risk Review?

No, this function is not available for Audio Video Risk Review. 

Why can't I add a comment at a specific timestamp

Timestamp-specific comments are not supported at this stage.

Miscellaneous FAQs

Can I use my existing file risk review setup for audio/video risk review

Yes, once you upload a video or audio file, the risk review process will automatically begin.

Why are there no risk comments shown

This is expected. Not all videos will have risks detected. It depends on your compliance rule set.

What should I do if my video is taking too long to process?

Processing time varies depending on video length and system load. If your video is still processing after 1 hour, please contact IntelligenceBank Support.