How to navigate Marketing Compliance Risk Rules

This guide walks you through navigating the Marketing Compliance Risk Rules dashboard, finding rules using search and filters, understanding rule details, and submitting change requests.

Navigating to the dashboard

Marketing Compliance Risk Rules is located in the Admin area of IntelligenceBank and is accessible to Admin users.

1. In the top navigation bar, click Admin.
2. Select Risk Rules from the menu.
3. The Marketing Compliance Risk Rules dashboard will load, displaying all compliance rules configured for your platform.

Understanding the rule table

The dashboard displays all your compliance rules in a paginated table. Each row represents a rule, and the table includes the following columns:

• Name - the rule name and its unique ID, displayed below the name.
• Description - a summary of what the rule checks for.
• Risk Type - the category of risk the rule addresses, for example Legal & Compliance or Brand.
• Risk Categories - the platform configurable filter values that determine when this rule applies, such as channel, market, products, state, document type, or approval process. These categories are configured specifically for your organisation and may differ from those on other platforms.
• Created date - the date the rule was created.
• Actions - contains the Request Change button for submitting a change request on that rule.

Rules are displayed in pages. The pagination control at the bottom of the table shows how many rules are currently displayed and allows you to move between pages.

Searching for rules

• The search bar sits above the rule table. Use it to find rules by typing a keyword, the table filters in real time as you type, matching against rule names and descriptions.
• For example, typing advertisement will instantly narrow the table to show only rules whose name or description contains that word. Clearing the search field restores the full list.

Filtering rules

For more targeted browsing, use the Filters button to the right of the search bar. Filters let you narrow the table by Risk Type or by any of your Risk Category values — such as channel, market, products, state, document type, or approval process.

To apply filters:

1. Click the Filters icon to open the filter panel.
2. Select a Risk Type value, a Risk Category value, or both.
3. The table updates automatically to show only matching rules.
4. To clear a filter, deselect the value in the filter panel or clear all filters to return to the full list.

You can combine search and filters at the same time to narrow results further. For example, you could search for "advertisement" while also filtering by a specific content type.

Viewing rule details

To see the full details of any rule, click on its row in the table. This opens the rule detail panel on the right side of the screen. The panel provides a complete breakdown of the rule, including:

• Rule name and ID - the rule's display name and its unique identifier.
• Description - what the rule checks for, in plain language.
• Rule Type - the structural type of the rule, which describes how the rule logic is built.
• Risk Type - the risk category this rule addresses, for example Legal & Compliance or Brand.
• Filters - the Risk Category values that control when this rule is applied, such as channel, market, products, state, document type, and approval process. A value of "Any" means the rule applies regardless of what is selected for that category.
• Feedback - the message shown to a reviewer inside IntelligenceBank when this rule fires on their content. This is the guidance they see explaining what was flagged and why.
• Trigger Term List - the specific terms or phrases that cause this rule to flag content when detected.
• Proximity Term List - terms that must appear near a trigger term for the rule to fire. These define an inclusionary relationship - the rule activates when a trigger term and a proximity term appear close together.
• Exception Term List - terms that prevent the rule from firing when present near a trigger term. These define an exclusionary relationship — if an exception term appears alongside the trigger, the rule will not flag the content.
• Absent Term List - terms that, if found anywhere in the document, cause the rule not to apply at all. For example, if a document already contains a required disclaimer, a rule checking for that disclaimer would be excluded.
• Disclaimers - any required disclaimer text associated with this rule. These are the specific statements that must appear in content when the rule conditions are met.

Not all sections will be populated for every rule, if a section is empty, it means that component is not part of how that particular rule works. Use Collapse all at the top of the panel to collapse all sections, then expand only the ones you need. Click the ✕ to close the panel and return to the full table.

Requesting a change to a specific rule

Rules cannot be edited directly in the dashboard. All changes are made by the IntelligenceBank rules team to ensure your compliance logic stays accurate and intact. Submitting a change request is straightforward and can be done in two ways.

From the rule table:

1. Find the rule you want to change using search or filters.
2. Click Request Change in the Actions column for that rule.
3. The change request form will open with the rule's ID, name, description, and risk type already filled in.
4. Describe the change you need in the form.
5. Submit the form. Your request will be sent directly to the IntelligenceBank rules team, who will follow up with you.

From the rule detail panel:

1. Click on a rule row to open the detail panel.
2. Click Request Change at the top of the panel.
3. Complete and submit the form as above.

Requesting a new rule or changes across multiple rules

If your request is not tied to a single existing rule — for example, you want to add a new rule, remove a rule entirely, or make a change that affects several rules at once — use the Request General Changes button. This is located above the rule table, to the right of the search bar.

1. Click Request General Changes above the rule table.
2. Describe your request in the form, including as much detail as possible about the change you need.
3. Submit the form. Your request will be sent to the IntelligenceBank rules team, who will follow up with you.

For any questions about advanced configuration options, please contact your Admin or support@intelligencebank.com.