Dismissal Reasons: FAQs and Limits

Answers to common questions about Dismissal Reasons, and the limits to be aware of during Beta.

Limits

• Reasons apply to risks flagged automatically. Comments added by people keep Resolve and Unresolve.
• It is available when reviewing in the IntelligenceBank Platform. It is not available in the Red Marker app, the Office and Google add-ins, or the browser extension.
• There are six reasons, set by IntelligenceBank. They cannot be renamed, edited or added to.
• Uploading a new revision of a document clears its dismissals and reasons.
• Comments on a dismissal must be 1 to 255 characters.

Questions

How do I get Dismissal Reasons?

Ask your Customer Success representative or IntelligenceBank Support to switch it on for your site. An administrator then enables it on each multi-upload field in the form builder.

Can I use different reasons on different upload fields?

Yes. Reasons are configured for each multi-upload field, not for the whole account.

Can I rename the reasons or add my own?

No. The six reasons are fixed. You can switch them on or off, choose which need a comment, set the quick dismiss reason and change their order.

What does the quick dismiss button do?

It dismisses the risk in one click using the default reason chosen for that field. Use the arrow beside it to pick a different reason.

Why am I asked for a comment?

By default, Acceptable Risk asks for a comment. Your administrator can choose which reasons ask for one, and can change this for any reason. The comment is saved as a reply under the risk.

What happens to dismissals when I upload a new revision?

They are cleared, along with their reasons, and the risks need to be dismissed again. For more on revisions, see Making Content Revisions with Risk Reviews.

Can I reverse a dismissal?

Yes. Select the Dismiss button again on a dismissed risk and it returns to a normal risk comment.

Need Help?

If your question is not answered here, contact IntelligenceBank Support.