Supported File Formats for Resource Preview

Modified on Wed, 29 Apr at 9:00 PM

The following file formats automatically generate an online preview when uploaded to your IntelligenceBank platform Resource module.

Tip: Other formats not listed here may also be supported. If you upload a file and don't see a preview right away, give it a moment - some formats require background processing.

Supported file formats

Images

gif, png, jpg, jp2, jps, jpeg, bmp, tiff, tif, svg, eps, ai, ico, psd, arw, crw, nrw, cr2, dcr, dng, mrw, nef, orf, pef, raf, indt, indd, idml, webp, pam, pbm, xbm, 3fr, mos, ppm, erf, x3f, kdc, sr2, mef

Documents

pdf, txt, doc, docx, htm, html, sxw, odf, odt, xml, rtf, ppt, pptx, odp, key, pptm, csv, xls, xlsx, ods, numbers, srt, vtt, sxc, sxi, vsd, json, cdr

Video*

3gpp, 3gp, mp4, mpeg, mpg, mpe, ogv, mov, webm, flv, mng, asx, asf, wmv, avi, m4v, movie, mxf

* Requires Convert Videos For Online Streaming to be enabled on your platform. See the note below for additional limitations.

Audio

aac, ac3, amb, mpga, mpega, mp2, mp3, m4a, midi, oga, ogg, opus, spx, ra, weba, wav, wma

3D

glb, gltf

FAQs

Why doesn't my TIFF file have a preview yet?

Some file types — including TIFF — require processing before a preview can be displayed. If you don't see one immediately after upload, save the resource and check back later. You can edit it once the preview becomes available.

My .docx file looks wrong in the preview - what should I do?

Certain formats, such as .docx, may not always preview correctly within the platform. This can be due to embedded objects, complex formatting, or other factors. It does not affect your ability to download the file. If a preview looks off, we recommend downloading the file to ensure full accessibility and readability.

Why isn't my InDesign (.indd) preview showing?

For .indd files, settings must be applied to the file within InDesign before a preview can be generated. View more information here.

Is my format supported if it's not on the list?

Possibly — other formats not listed here may also be supported. If you're unsure, try uploading the file and check the preview, or contact your administrator.

A note on video previews

For video previews to work, the Convert Videos For Online Streaming setting must be enabled on your platform. Even when a video format is listed as supported, additional restrictions outside our control may apply.

For example, some .mov files encoded as Apple ProRes RAW HQ (aprh) will not convert due to copyright and licensing restrictions on the format.

Heads up: If a supported video doesn't generate a preview, the underlying codec or DRM on the file may be the cause - not the container format itself.